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I was referred to Gladstone's Window & Door Store by Marvin Windows customer services department after I had contacted them with a problem with two malfunctioning Marvin windows that were long out of warranty. I asked for help in finding the appropriate place for repairs and was referred to Gladstone's as the Marvin dealer in my area. When I contacted Gladstone's, I was connected with their service person, Jeff ********, who quickly made an appointment to check the windows at my house. On the day of the appointment, he arrived exactly on time, spotted the issue with two windows, and fixed them within minutes. The issue was a minor adjustment, but I had had no idea how to handle it. Jeff provided recommendations on ways to avoid the problem in the future. He was fast, friendly, efficient, and helpful. And there was no charge for this service call to my house. I appreciate this excellent service from both Marvin and Gladstone's.
Gladstone has been a wonderful PARTNER as we continue to replace doors and windows throughout our home. Today we completed our third phase of window/door replacement in the last three years, and we couldn't be happier with the service and product provided by Gladstone. Professional workmanship, competitive pricing, top notch product, and peace of mind they'll take care of my family.
We've worked with Brian Long to help put together all projects and options. He's been patient with us, and provided a quality no pressure sales cycle. The last two projects we've had the same crew of Wayne and Steve facilitate the install. Both are professional and have been willing to address any questions or additional asks on the spot. Heck, even Chris the delivery guy is great.
Bottom line... great products and great people!
When we needed to replace the back door of our 1923 Craftsman home we looked specifically for Simpson door dealers and this place was the third one we tried after two failed attempts at so called "experts".
Ralph was a true professional and we had a very good experience with good conversation that led to what we feel was a great experience. He definitely knew what he was talking about and he didn't treat us any different because we weren't a contractor buying in bulk. I'd recommend this place anytime!
Bryan E - St Paul
"Very happy with our doors Gladstone installed. They were great to work with and very responsive. Highly recommend them!"
Brooke O - Mpls